%&LaTeX
\documentclass{article}

\usepackage[utf8]{inputenc}
\usepackage[T1]{fontenc}
\usepackage{textcomp}

\begin{document}

\begin{thebibliography}{1}

\bibitem{Bals_etal2009} {\textquotedblleft}\textit{Klassieke toetsing in de praktijk}{\textquotedblright}. Bals S, Stes A, Celis V LannooCampus, Leuven, page 211 (2009).

\end{thebibliography}

\end{document}

